Updated July 10, 2026
Where and how do I find my driver at SJO Airport?
Meeting Point – SJO Airport Shuttle, Costa Rica
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CHECK THE MEETING POINT PICTURE & VIDEO BELOW
The disembarking process — including passing through 🛂 immigration, 🛄 collecting baggage, and clearing 🛃 customs at SJO Airport — can take anywhere from 1 to 2.5 hours.
⚠ IMPORTANT:
Our representative, holding a name board with your name, will welcome you OUTSIDE THE NEW ARRIVALS TERMINAL (SEE THE PICTURE AND VIDEO BELOW). Once he finds you, he will guide you to the shuttle area and immediately notify your assigned driver and minivan. Due to airport regulations, drivers must wait nearby to ensure a smooth and efficient pickup process.
THIS IS WHAT YOU WILL SEE AFTER YOU EXIT THROUGH THE MAIN ARRIVALS DOOR
THIS IS WHERE YOU WILL FIND OUR REPRESENTATIVE HOLDING YOUR NAMEBOARD.
Please note that due to airport regulations, our drivers are not always able to park directly in front of the arrivals area. At times, you may need to wait at the designated shuttle pickup area while our driver circles the airport. Rest assured, we will be there to pick you up.
Additionally, SJO AIRPORT IS VERY SMALL, and the adjacent parking lot is often full. Please note that SJO is a small international airport, and traffic can be quite congested during this time of year. We appreciate your patience — we’re on our way!
ARRIVING AT SJO, WHERE TO MEET OUR DRIVER AT THE NEW ARRIVALS TERMINAL
📲 Stay Connected Upon Arrival
After landing, please get in touch with us via WhatsApp. All communication goes through our office, and we are in constant communication with all our drivers. Free airport Wi-Fi is available for easy contact.
🚨😌 DO NOT PANIC SECTION 😌🚨
When arriving at the meeting point, some travelers PANIC and start texting and calling, saying:
“I DON’T SEE ANYBODY WITH MY NAME-BOARD.”
Please stay calm.
The shuttle pick-up area OUTSIDE THE NEW TERMINAL can be very busy and chaotic. Our representatives are constantly walking up and down several doors, showing passenger name boards and coordinating different services.
Please pay attention in the corridor near that door and watch for your name board.
You may not see your name board right away. It can take about 10 to 15 minutes to find our representative because they are assisting multiple passengers and moving between doors.
Please remember to read the meeting point instructions carefully
DO NOT PANIC if you do not immediately see our driver or representative OUTSIDE THE NEW TERMINA. SJO Airport officers do not allow vehicles to wait for long in the shuttle zone and are constantly instructing drivers to move. Our minivans often need to circle the arrivals area several times, and each loop can take up to 15 minutes. WE WILL BE THERE.
Our driver or representative will be holding a sign with your name on it—please look for it.
DO NOT PANIC. Please keep in mind that MAY 2026 is peak season, and the airport becomes extremely crowded—especially around OUTSIDE THE NEW ARRIVALS TERMINAL. Many individuals approach travelers offering transportation services and may even claim they can contact your shuttle company on your behalf. Please ignore them and look for our representative.
Do not engage with them. Do not use their phones. Do not make any payments.
The only payment you should make is the remaining balance, directly to our driver, once you are inside the van.
Stay calm, carefully follow the meeting-point instructions, and wait for our driver or representative. And once again— DO NOT PANIC.
Important Arrival Information for Groups on Different Flights
If your group is arriving on two separate flights, please note:
The first passengers to arrive should wait at Restaurant El Malinche, located next to Door #4 inside the airport. This is a convenient and comfortable meeting point.
Our driver will arrive when the last flight lands and escort the entire group to the vehicle.
IMPORTANT: During peak hours, a designated representative welcomes our customers with a name sign. This individual will assist you in navigating to the shuttle area and will promptly notify your assigned driver. Our drivers remain nearby inside the airport due to restrictions on parking minibuses at the shuttle area during busy periods. This ensures a smoother and more efficient process for our customers during rush hours.
