Privacy Policy

Last Updated: September 14, 2026

Welcome to SJOShuttle.com 🇨🇷. We respect your privacy and are committed to protecting the personal information you provide when using our website, requesting a quote, making a reservation, contacting us, or using our private and shared transportation services in Costa Rica.

This Privacy Policy explains what information we collect, how we use it, when it may be shared, and how we protect your information.

By using SJOShuttle.com, submitting a reservation request, communicating with us, or booking transportation services, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

SJOShuttle.com provides private and shared shuttle transportation and ground transportation services in Costa Rica, including transportation to and from Juan Santamaría International Airport (SJO) and other destinations throughout Costa Rica.

Our services include private airport transfers, shared shuttle transportation, multi-destination transportation, group transportation, and customized private transportation.

SJOShuttle.com 🇨🇷
Alajuela, Costa Rica
WhatsApp: +506 6286 1968
Email: [email protected]

2. Information We Collect

We may collect personal information when you contact us, request a quote, submit a reservation, make a payment, or communicate with our transportation team.

Depending on the service requested, information may include:

Contact Information

• Full name
• Email address
• Telephone number
• WhatsApp number
• Country of residence, when provided

Reservation Information

• Pick-up and drop-off locations
• Travel dates
• Pick-up times
• Number of passengers
• Hotel or accommodation information
• Special transportation requests
• Group information

Flight Information

For airport transportation, we may request:

• Airline
• Flight number
• Arrival date and time
• Departure date and time
• Other flight-related information needed to coordinate airport transportation

Flight information may be used to monitor arrival delays and coordinate the driver’s arrival time.

Payment Information

When you make a payment, your payment may be processed by third-party payment providers.

SJOShuttle.com does not need to receive or store your complete credit card number, security code, or other sensitive payment credentials when those payments are processed directly by a third-party payment provider.

We may receive limited payment-related information, such as payment status, transaction reference, payer name, amount paid, and other information necessary to confirm your reservation.

3. How We Use Your Information

We use the information we collect for legitimate business and transportation purposes, including:

• Processing transportation inquiries and reservations
• Preparing quotes and invoices
• Confirming your transportation service
• Coordinating airport pickups and drop-offs
• Communicating with you about your reservation
• Monitoring flight status when necessary for airport pickups
• Providing your reservation details to the assigned driver or transportation provider
• Coordinating transportation for groups and multiple passengers
• Processing deposits and payments through payment providers
• Responding to customer questions and requests
• Sending important transportation instructions and updates
• Resolving reservation, payment, or service issues
• Improving our website and customer service
• Protecting our website, customers, drivers, and business against fraud, abuse, or security threats
• Complying with applicable legal, accounting, tax, and regulatory requirements

We do not collect personal information simply for the purpose of selling it to third parties.

4. WhatsApp Communications

SJOShuttle.com frequently uses WhatsApp to communicate with customers because transportation schedules can change quickly due to flight delays, traffic, airport congestion, weather, road conditions, or other circumstances.

If you contact us through WhatsApp, the information you voluntarily provide through that service may include your name, telephone number, messages, images, documents, reservation details, and other information you choose to send.

WhatsApp is operated by a third-party company. Its use is also subject to WhatsApp’s own privacy policies and terms.

We use WhatsApp information only as necessary to communicate with customers and coordinate requested transportation services.

5. Information Shared With Drivers and Service Providers

To provide your transportation service, we may share relevant reservation information with the professional driver, transportation coordinator, dispatcher, or other service provider responsible for your trip.

This information may include:

• Passenger name
• Number of passengers
• Pick-up location
• Drop-off location
• Date and time
• Hotel information
• Flight number and arrival information
• Telephone or WhatsApp contact information
• Special instructions necessary to provide the service

We limit the information shared to what is reasonably necessary to provide and coordinate the transportation service.

Your personal information is not sold to drivers or unrelated third parties.

6. Payment Providers

SJOShuttle.com may use third-party payment services to process deposits, online payments, or invoices.

Depending on the payment method available to you, these services may include payment processors such as PayPal or other payment providers.

When you use a third-party payment service, your payment information is handled according to that provider’s privacy policy and security practices.

SJOShuttle.com may receive confirmation that a payment was successfully processed, but payment processing information may be handled directly by the payment provider.

7. Website Forms and Online Reservations

When you submit information through a contact form, reservation form, quote request, or other website form, the information you provide may be transmitted to SJOShuttle.com for the purpose of responding to your request or providing the requested transportation service.

We may retain reservation and communication information as reasonably necessary for:

• Customer service
• Reservation management
• Accounting
• Payment records
• Business administration
• Dispute resolution
• Legal or regulatory requirements

Please do not submit sensitive personal information through a general website form unless it is specifically requested and necessary for your reservation.

8. Cookies and Website Technologies

SJOShuttle.com may use cookies and similar technologies to help the website function correctly and to understand how visitors use the website.

Cookies may be used for purposes such as:

• Website functionality
• Remembering preferences
• Security
• Website performance
• Analytics
• Understanding website traffic
• Improving the user experience
• Measuring the effectiveness of marketing or advertising

Some cookies may be placed by third-party services used on the website.

You can usually control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

9. Analytics and Third-Party Services

We may use third-party services to help operate, secure, analyze, or improve SJOShuttle.com.

These services may collect information such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Approximate geographic information
• Referring website
• Date and time of visits
• Website interaction information

Third-party providers may have their own privacy policies governing the information they collect.

10. Website Security

We take reasonable administrative and technical measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, online communication system, database, or electronic transmission can be guaranteed to be completely secure.

For this reason, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.

11. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Reservation information may need to be retained for customer service, accounting, payment records, legal obligations, dispute resolution, business administration, and historical reservation records.

The length of time information is retained may depend on the type of information and the reason it was collected.

12. Information About Children

SJOShuttle.com provides transportation services to families and travelers of different ages, but our website is not specifically directed toward children.

We do not knowingly request or collect personal information from children for independent use of our website.

When transportation is booked for a child or family, the information is normally provided by a parent, guardian, group leader, or other adult making the reservation.

13. Links to Other Websites

Our website may contain links to third-party websites, including payment providers, maps, communication services, hotels, attractions, transportation partners, or other travel-related websites.

SJOShuttle.com is not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

14. International Visitors

Costa Rica receives travelers from around the world. As a result, customers using SJOShuttle.com may provide personal information while traveling internationally or while located outside Costa Rica.

By contacting us or making a reservation, you understand that your information may be processed or accessed in Costa Rica and, when necessary, by third-party service providers located in other countries.

15. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Request information about the personal data we have about you
• Request correction of inaccurate information
• Request deletion of information where legally permitted
• Ask questions about how your information is used
• Withdraw consent where processing is based on consent
• Object to certain uses of your information where applicable

Some information may need to be retained when required for legal, accounting, payment, security, or legitimate business purposes.

To make a privacy-related request, please contact us using the information below.

16. Changes to This Privacy Policy

SJOShuttle.com may update this Privacy Policy from time to time to reflect changes to our services, website, technology, payment providers, legal requirements, or business practices.

When changes are made, the Last Updated date at the top of this page will be updated.

We recommend reviewing this page periodically if you continue to use our website or transportation services.

17. Contact SJOShuttle.com About Privacy

If you have questions about this Privacy Policy or how your personal information is handled, please contact us.

SJOShuttle.com 🇨🇷
Alajuela, Costa Rica
WhatsApp: +506 6286 1968
Email: Transportation@sjoshuttle.com

For faster communication regarding an active transportation reservation, WhatsApp is generally the preferred method of contact.

18. Related SJOShuttle.com Policies

For additional information about our transportation services, please review our other policies and booking information, including our cancellation, payment, and transportation policies.

SJOShuttle.com 🇨🇷 — Private & Shared Transportation Across Costa Rica

Reliable, professional transportation since 2010.