At SJOShuttle.com, we value your trust and are committed to safeguarding your privacy and ensuring transparency in all our transactions. This Privacy Policy outlines the measures we take to protect your personal information and explains our policies regarding deposits, payments, and other essential aspects of our service.
1. Deposit and Payment Policy
- Reason for Deposits and Cash Payments:
To offer competitive pricing and avoid the high commission fees imposed by local banks in Costa Rica, we require a small deposit to secure your reservation, with the remaining balance to be paid in cash directly to our driver. If you prefer to pay the full amount online, the price will increase slightly to cover these additional fees. - Reservation Security:
Your deposit secures your reservation. Please ensure the remaining balance is paid in cash to our driver at the time of service, as detailed in your invoice.
2. Proof of Service Policy
To protect against chargeback fraud and ensure smooth transactions, the following measures are in place:
- Photo Verification:
Our driver will request to take a photo of you aboard the minivan as proof of service completion. This measure is essential to resolve any potential disputes. - Matching Reservations:
The person making the reservation and traveling must be the same individual who paid via SJOShuttle.com. This policy ensures accurate service delivery and minimizes fraudulent claims.
3. Payment Before Travel Policy
To prevent misunderstandings and ensure smooth operations:
- Passengers must settle the fare with our driver before starting the trip from the original destination. This policy prevents situations where passengers disembark at their final destination without completing payment.
- Your cooperation with this policy is highly appreciated and ensures a seamless travel experience for all parties.
4. Non-Refundable Payment Policy
Please note that all payments made, including deposits and full balances, are non-refundable under any circumstances. This policy includes but is not limited to:
- Cancellations
- Changes in travel plans
- Delays or unforeseen events
We recommend carefully reviewing your travel details before confirming your reservation to avoid any inconvenience.
5. Data Collection and Privacy
- Personal Information:
We collect only the necessary personal information to process your reservation and provide exceptional service. This includes your name, contact details, and payment information. - Data Security:
SJOShuttle.com employs stringent measures to protect your data against unauthorized access, loss, or misuse. - Third-Party Sharing:
Your personal information is never shared with third parties except as required to process payments or comply with legal obligations.
6. Updates to Our Policy
SJOShuttle.com reserves the right to update or modify this Privacy Policy at any time. Changes will be communicated via our website. Continued use of our services signifies your acceptance of the updated policy.
Contact Us
For questions or concerns regarding this Privacy Policy, please contact us:
SJOShuttle.com
Email: transportation@sjoshuttle.com
Phone: +506 6286 1968
Thank you for choosing SJOShuttle.com. Your trust and satisfaction are our top priorities.