Privacy and Reservation Policy
Limitations of Liability
SJOShuttle Airport Shuttle and its affiliates will not be responsible for delays caused by weather, road, or traffic conditions; mechanical failure; or any other conditions beyond our control. Any expenses arising as a result of delayed departure or arrival times, including missed flights or travel connections, mistakes, and changes after confirmations, are the sole responsibility of the passenger.
Payments
Payment: All SJO Airport Shuttle services require a small down payment with PayPal to secure the reservation, for security reasons (both parties) we will send you a PayPal money request (no PayPal Account needed) so you can make the downpayment online (30% approx.)
The rest of the money will be paying cash to our driver at the time of drop-off.
There is an $11 extra fee if you want to pay the totality of the rate online. if you are paying the total rate online the PayPal transaction has to be made 10 days prior transfer.
Late pick-ups $20 extra: if you are being picked up after 9:30 pm and before 5: 30 am you have to add $20 to the price of the transfer.
Cancellation Policy
Reservations canceled more than 8 business days prior to the scheduled pick-up time will be refunded. Cancellations made less than 8 days prior to pick-up are not refundable.
Refund Policy
Reservations canceled more than 8 days prior to the scheduled pick-up time will be refunded. No refunds will be issued for cancellations made less than 8 days prior to pick-up time. All refunds will contemplate commissions and costs incurred
no refunds will be issued as a result of delayed departure or arrival times, including missed flights or travel connections, mistakes, and changes after confirmations.
Refund Policy from September 1st 2022
Reservations cancelled more than 3 days prior to the scheduled pick-up time will be refunded. No refunds will be issued for cancellations made less than 3 days prior to pick-up time. All refunds will contemplate commissions and costs incurred
Privacy
All information obtained to make your reservation is held in strictest confidence. We do not make names, addresses, telephone numbers, e-mail addresses, or any other personal information available to any companies or individuals except for those that are directly involved in the delivery of the services that you have requested.
Passenger Safety
The safety of our passengers is our highest priority. In order to maintain a safe and comfortable driving environment, our drivers have the right to deny or de-board any person who, in the driver’s judgment, is unruly, disruptive or poses a threat to the safety of the vehicle or anyone on board.
Private transfers are the ultimate in convenience and flexibility, tailored to your schedule and preferences. Your group has the van to yourselves and can request as many stops for photos or pit-stops as you like during the trip. Naturalist guides are also available with this service.
Notice: Prices for private transportation on Toyota Hiace or similar are for up to six passengers due to comfort and safety
Notice: Prices for Private transportation on Toyota Coaster or similar are up to 18 passergers due to comfort and safety
Lost Items
Passengers are responsible for their personal possessions. We try our best to return items left in our vehicles to their owners, but we assume no liability for lost, stolen, damaged or misplaced items. Any charges incurred in returning a left-behind item to its owner must be paid for by the owner.
Many bags look alike. Our drivers cannot be responsible for remembering which bags belong to each passenger. Upon reaching your destination, please check to see that you have retrieved all your belongings, and that each bag, briefcase, computer, etc. is, indeed, yours.
Small items are left in our vehicles most often (cell phones, cameras, small bags and sunglasses, in particular).
Gratuities
In most cases, shared-ride airport rates do not include a gratuity. Tipping is allowed and is much appreciated by our drivers.
Please use our form to send Us your Request